IP Telephony Monitoring
Solution Overview
APG gathers data from Cisco's Unified Communications Manager (CUCM) and IP network elements as well as through active testing. It monitors various VoIP metrics to proactively detect VoIP problems across an entire enterprise.
The solution measures the voice quality down to a per-call basis by collecting call detail record (CDR) information reported by the Cisco devices. This information is used for real-time problem detection and historical SLA reporting, which can be displayed to a Web portal for viewing by enterprise customers. Out-of-the-box reports include information on jitter, packet loss and latency, as well as mean opinion scores (MOS), which provide qualitative information about the customer's service experience. Extensive reports allow for monitoring service levels, call quality, overall performance, usage trends and capacity planning.
Performance Metrics
- Jitter, Latency and packet loss for call and per group
- Mean-Opinion-Score (MOS) calculation
- Call completion Rate
- Call termination Causes
Ready-to-use reports
- Call Quality
- Centralized Call Details Records, with CDR search mechanisms
- Calls per caller, receiver, site or any logical grouping
- Service Level Reports, documenting quality of voice traffic
Benefits
- Allows you to detect service degradation to ensure voice quality and availability
- Help network engineers to optimize the network and improve IT service delivery
- Scales easily to support the largest and most complex network