Service Providers

Today's challenges

The service providers' arena is a rapidly-evolving environment facing many challenges to secure and expand their service offer. A typical environment may contain many thousand devices from a wide variety of vendors and new devices are constantly added to meet the growing demand. In order to manage existing infrastructure and plan future acquisition with cost saving in mind, each piece of equipment must be understood and analyzed - in real-time, and proactively.

Organizations need a solution allowing them to:
  • Ensure high application service quality to customers (SLA)
  • Provide intuitive visibility to support IT deployments
  • Increase productivity of operational staff for problem resolution
  • Demonstrate efficiency gains on investments

APG for Service Providers

APG Software Suite is a carrier-class performance and SLA management solution specifically designed for the next generation of network. APG offers an end-to-end solution for performance management of the complete IT infrastructure.

APG for Service Providers is designed from the ground up to easily monitor the network performance. APG provides users with the best type of information they need, quickly and understandably. APG for Service Providers reports across critical devices, services, and SLAs with aggregated and segregated views. Information is analyzed in real-time and presented to Operators, Managers, Executives, and Customers according to their specific needs.

APG for Service Providers is an integrated and modular system handling:
  • Multi-tenancy
  • Network Overlapping
  • SLAs management
  • Chargeback/Billing
  • Secured, tailored customer-facing views & reports

APG for Service Providers automatically retrieves information from various data sources like; EMS/NMS, SNMP, CLIs, SOAP/XML, SSH or WMI. The aggregated information provides real-time, historical, and projected visibility into the performance of the infrastructure and business services.

The following graphic illustrates APG's ability to collect data from various sources across the infrastructure and reporting the results within a single application.

Key Features

Standard

  • A web portal with unlimited concurrent user access
  • A library of hundreds predefined reports
  • A graphical and intuitive Report Builder
  • Fully-distributed architecture
  • An open and documented database schema

Advanced Functionalities

  • Agent-less monitoring
  • Inventory Assets reporting
  • Simplified rationalization effort through multi-source aggregation
  • Traffic analysis
  • Accurate real-time picture of the infrastructure health
  • Health monitoring for network, customers, regions, groups
  • Detailed reporting for Performance Management / Capacity Planning / Forecasting
  • Customizable default reports
  • GUI-based Report Builder
  • Service Level Management - Adaptive alerting on network, servers, SLAs and applications
  • Personalized Web-based views to operations, engineers, manager, and end-customers
  • Minimized costs and downtimes with one complete solution

A broad range of ReportPacks are available and new ones can be added at any time. A ReportPack is a package of Technology/Vendor-specific reports designed by our engineers with the best practice approach reading all crucial performance metrics. At any time, users can modify and adapt their ReportPacks to generate new reports meeting their specific needs.

Friendly GUI

APG provides multiple ways to access reports quickly and efficiently. A navigation tree provides a simple but powerful method to identify and access available reports. In addition, a built-in search engine provides a quick access to specific reports.

Self-Maintaining Database

APG uses several aggregation functions, like; average, minimum, maximum, sum, and more. The data resides on a persistent storage system. APG supports MySQL, Oracle, and Microsoft SQL Enterprise. The APG server is self-maintaining requiring no database manipulation

Capacity Planning and Forecasting

APG does baseline analysis and forecasting calculations to automatically detect atypical behaviour and alert on potential risks. The out of the box forecasting and capacity planning reports help you proactively plan capital expenditures.

Threshold analysis is conducted in order to detect performance degradation or service level violations. Resources that will exceed a threshold in short term can easily be identified along with the number of days before proceeding to the upgrade.

Real-time and Historical Reporting

Users access reports via the web-based portal. All reports display the latest data available in real-time. Users can scroll in the past for historical analysis. Reports can be scheduled for email generation and sent in different formats (e.g.: .pdf, .csv).

Report Categories

  • Exceptions reports listing past and current violations
  • TopN ranking reports help to quickly identify stressed resources across a large network
  • Applications reports
  • Transactions reports
  • Storage infrastructure reports
  • Application traffic reports
  • VoIP service reports
  • IPTV service reports
  • Business services reports (SLA)

For more information, contact our Service Provider specialist at: sales@watch4net.com