ReportPack for EventsHome > Products and Solutions > List of ReportPacks > Events
Global perspective on infrastructure performance.
The ReportPack for Events captures notifications from EMC SMARTS Service Assurance Manager (SAM) and displays global perspective of the performance and availability of the infrastructure.
Information is synchronized in real-time so that personalized dashboards may be created across the enterprise to monitor critical business areas.
With historical reports, you can tracks past events, identify chronic problems and verify component availability against service level goals.
Furthermore, this product comes with a set of predefined reports and performance metrics. As is the case with all APG’s product suite, customized reports may also be created to meet an organization’s specific requirements.
Features
- Real-time and historical view
- Synchronize all events attributes, such as the TicketID, the audit trail and any UserDefined fields
- Ability to exclude maintenance periods in reports
- Customize reports, create filters to exclude specific types of events, and control security access to reports
Ready-to-use Reports
- Downtime calculations: device availability, component availability, business services availability
- Real-Time view: active events, unassigned events, acknowledged events
- Historical view: number of events, number of closed events, average problem solution time, search for all past events for a specific device
- Chronic Problems identification: devices with most root causes, recurring events
- Operator workload: number of events processed per day, mean time to repair, currently open events
Click here to get a printable version of this ReportPack.