IP Telephony
Proactively manage your VoIP infrastructure
The APG Software Suite, working with the various VoIP vendor platforms, delivers real-time and proactive performance monitoring of VoIP components, including Call Managers, Phones, Gateways, IP network devices and services.
APG uses the vendor platform available interfaces to collect performance metrics – to monitor the voice infrastructure - and captures call detail records (CDR) – to monitor the call quality, including MOS, jitter, delay, packet loss, traffic, and termination code. The IPDR format is supported – inbound and outbound – so users can export and leverage VoIP data as input for their billing systems.
Products
Cisco IP-SLA
Cisco VoIP
Broadsoft VoIP
Manage IP-SLA probes and analyze metrics like response time, availability, jitter measurements, application response time. Help organizations to track factors affecting delivery of time-sensitive applications.
Actively monitor Cisco-based IP Telephony infrastructure. Collects CDRs, CMRs and KPIs from one or several Cisco Call Manager servers to provide quality, capacity and system health dashboards.
Supplies call volume visibility on BroadSoft equipment, busy signals, unanswered calls, total calls; per user, per group, per VoIP environment, call durations, calling party and destination, and more.
Nortel VoIP
Avaya VoIP
NSN VoIP
Provides call volume statistics and voice quality measurements by importing Nortel generated Call Detail Records (CDR) files.
Leverages the Avaya Media Gateways APIs providing advanced performance and capacity planning dashboards and reports.
Collects information from HiPath, Hicom 150H / 150E and Audiocode devices to provide statistics on your VoIP infrastructure.
