Position Overview

The Technical Support Agent uses his analysis and problem solving skills to answer technical questions and help our customers solve problems they might encounter while using our software.

Principal Duties and Responsabilities

• Take ownership of tickets opened by customers
• Answer questions and solve problems raised by customers through the ticketing system and according to our contractual service levels
• Call customers or organise WebEx sessions when required
• Escalate problems to integrators, when needed, when a problem requires their expertise

Experience/Skills

• Level 2-3 technical support / Customer service
• Linux / Unix administration level
• Microsoft Windows administration level
• Network programming skills (Perl, Bash)
• Strong Networking knowledge (router, switch)
• Some Java, MySQL Web knowledge
• Written and spoken English

If you are intersted, please submit your resume and letter of presentation at careers@watch4net.com.